Return / Repair/ Turnaround

contact@sgliquidmetal.com

1. Please be sure to have a return authorization number from us (RA#), before sending anything back. We are not responsible for items returned to us without the proper documentation and tracking information. All packages sent to us, must include a note inside the package with: the return authorization number, a brief explanation, your order number, your contact information (name, phone number, email), and the return address.
2. Damaged Upon Receipt: If you purchased an item through our website and it is damaged upon receipt, please email us within 7 days of delivery to obtain a replacement. Please be sure to include a clear picture of the item and a brief explanation. 
3. Repairs: For repairs, please email us clear pictures of the item in need of repair with a brief explanation. Also, let us know when and where the item was purchased. Note that there will be a fee for repair plus shipping. 
4. Returns: For returns, please contact us by email and explain why you wish to return an item you've purchased. For wholesale accounts, provide your store name and invoice number. For all exports we will try to accommodate your return or exchange as best as possible on a case by case scenario. Make sure you email us at contact@sgliquidmetal.com. Any contact by phone may increase your waiting time for a response.
5. Shipping Policy
   Once your package is in the hands of the carrier you chose, we are not responsible for their delivery timeline. While we ensure that your item is dispatched promptly from our end, unforeseen circumstances such as weather conditions or technical issues can affect the carrier's schedule, and we will not be liable for delays beyond our control.
   
   Please note that the standard processing period for orders is 3 to 5 business days, irrespective of the chosen shipping option.If you wish to have more information about our policies, please go to: SG Liquid Metal Policies